Nutmeg and Pepper provide a QR Code for all Events booked including DIY Catering to ensure safe and fast Contract tracing to comply with Queensland Health.
With our off-site events we also comply with Covid Plan for Catering under the guidelines set out by QLD Health. You can obtain a copy of the plan once you have booked your event. The plan will be tailored to your event space and also show the Staff Induction that is mandatory for all our Staff before they enter your site or event.
Any food component ordered for your event is non refundable should your event be cancelled due to Covid Lockdown. Staff Component for the event will be left on your account as a credit towards your next event. Sorry no Refunds.
Should you wish to move your event date due to border restrictions or possible lockdown but not confirmed lockdown, if no food has been ordered or prepared then your event will sit as a credit to be moved to a later date.
Nutmeg and Pepper can not be held responsible for unforeseen Covid restrictions place on any event enforced by the State or Federal Government.
At no time will Nutmeg and Pepper be liable for food unable to be used and have a strict policy of passing any unused food onto Foodbank or other local Church or Charity Not For Profit Organisations.
At all times Nutmeg and Pepper will order food as close to your date as possible to minimise Food Components of your event from being lost or having to be topped up for future event dates. Please understand that some of our suppliers require advance notice due to delivery constraints including Meat/Seafood being ordered from Tasmania, Far North Qld and also Organic Produce that we utilise from Granite Belt and Murwillumbah.
Guest Numbers and Restrictions - when booking your event we suggest that you always book for your minimum numbers and you are more than welcome to increase these numbers and staff required closer to your date. Please note if your event is effected by Border Closures and your numbers decrease we have a minimum decrease amount. Events paid in full will not be able to reduce numbers due to our No Refund Policy. Any events having a deposit paid and booked over 3 months out from their Event date will be allowed to reduce numbers but no lower than our Minimum for Events - General Events Min number are 30 pax. Wedding Min numbers are 30 - 50 guests depending on location. ie: home wedding 30 pax and event space 50 pax.
Should you require any special considerations and you have given sufficient notice we are more than happy to try and accommodate exceptions. But at no time will refunds be handed out due to our ongoing survival as a Small Business
If you have any questions please feel free to contact us to discuss further,
Thanks for your understanding
The Team at Nutmeg and Pepper Catering